Knowledge library

Guides and working files for weather damage claims, in one place.

• Orientation: the 8 phases of weather damage recovery How a claim moves from first site visit to settlement, and where the adjuster fits in at each of the eight phases.
• Reading hail damage on asphalt shingles Bruising, granule loss, and fracture patterns: what each one looks like on the roof, and how to document it so your claim review holds up.
• Photo documentation standards for claims Angles, lighting, and file naming that make a damage file reviewable the first time, with no second site visit.
• Scoping wind damage: a room by room method A repeatable walkthrough order so nothing gets missed between exterior and interior on a wind claim.
• Writing damage descriptions homeowners understand Plain language patterns that keep homeowners calm and claims moving, from first findings to bad news in writing.
• Reviewing a homeowner claim: a 20 minute method A fixed review order that catches missing documentation before it costs you a second site visit.