MESHA Academy

Guides and working files that onboard insurance adjusters onto MESHA's 8 phase weather damage recovery process.

Latest guides

Orientation: the 8 phases of weather damage recovery How a claim moves from first site visit to settlement, and where the adjuster fits in at each of the eight phases.
Reading hail damage on asphalt shingles Bruising, granule loss, and fracture patterns: what each one looks like on the roof, and how to document it so your claim review holds up.
Photo documentation standards for claims Angles, lighting, and file naming that make a damage file reviewable the first time, with no second site visit.
Scoping wind damage: a room by room method A repeatable walkthrough order so nothing gets missed between exterior and interior on a wind claim.
Writing damage descriptions homeowners understand Plain language patterns that keep homeowners calm and claims moving, from first findings to bad news in writing.
Reviewing a homeowner claim: a 20 minute method A fixed review order that catches missing documentation before it costs you a second site visit.

Field inspection checklist PDF · Print before every site visit, roof, exterior, interior, and documentation in one pass.
Damage description templates DOCX · Fourteen plain-language templates by damage type, ready to adapt.
Photo documentation standards PDF · The six-page quick-reference version of the photo standards guide.
Claim review worksheet XLSX · Work top to bottom, a claim is ready for decision when every row has a value.
Homeowner communication scripts PDF · First call, bad news, settlement, three moments where wording matters most.